Membership Administration
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Freezing Your Membership - (putting your membership on hold)
Pregnant, injury, ill health, medical condition, working away, these are the main reasons why members put their membership on hold.
For just £5.00 per month fee you can freeze your membership between 2-6 months.
This guarantees that the monthly membership fee will not be taken during the freeze period and when your membership is reactivated on a date agreed by you.
If you have a medical reason to freeze your membership longer than 6 months please email the membership team for someone to contact you.
You can freeze and unfreeze your membership by emailing our membership team
What you need to know....- You can freeze your membership at any time.
- You can freeze up to twice a year.
- Applies to all adult memberships paid for by direct debit or up front payment.
- The £5.00 will be collected each month via direct debit.
- All freeze requests must give at least 7 days’ notice prior to a direct debit collection
- If you have an annual membership, the end date will be extended to reflect the frozen months.
- When your membership activates, your first monthly payment will be taken out on the same monthly date as before. I.e. the 1st of the month.
Email us on - Leisure.membership@causewaycoastandglens.gov.uk
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Membership’s cannot be cancelled within 7 days of the payment collection date.
Notice must be given to the Membership Team by email to providing your name, address and membership number.
The membership is not cancelled until confirmation email is sent.
If the member has not received confirmation within 1-2 working days then please contact the Membership Team.
You can continue to use your Membership for a further 30 days from your last cancelled payment.
Monthly direct debits will roll on until the member has cancelled – they do not finish after one year term.
Upfront cash/card memberships for 6 or 12 months cannot be cancelled or transferred.
Email us on - Leisure.membership@causewaycoastandglens.gov.uk