Introduction of Microsoft Translator app across all Council-issued mobile devices, Equality Screening

S75 Equality And Good Relations Screening Form

This is a new policy / procedure.

Operational Area: Council-wide

Title: Introduction of Microsoft Translator app across all Council-issued mobile devices

Brief Summary:

The Council is committed to equality of access under Section 75 of the Northern Ireland Act. As part of this, Microsoft Translator will be installed on all Council-issued mobile devices to help staff communicate more effectively with residents, visitors, and colleagues who do not share the same first language or who may require translation support.

What is it trying to achieve? (intended aims and outcomes)

Aims

To remove language barriers in Council service delivery and engagement.
To promote equality of opportunity under Section 75 by ensuring fair access for minority ethnic communities, disabled people, and those with communication needs.
To support frontline staff with a practical, user-friendly tool for real-time translation.
To strengthen community trust by demonstrating the Council’s commitment to inclusion, accessibility, and good relations.

Outcomes

Improved customer experience for residents and service users who do not have English as their first language.
Increased confidence and efficiency among staff when engaging with diverse communities.
Reduction in the need for informal translation through family members, supporting dignity and independence.
Contribution to wider Council commitments on equality, diversity, and inclusion.
Enhanced reputation of the Council as a responsive and accessible public body.

Who owns and who implements each element of the function, service, policy, procedure, project, strategy, plan or guidance?

Policy Ownership: The Senior Management Team (SMT) and Council Chief Executive retain overall ownership of the decision to introduce Microsoft Translator as part of the Council’s commitment to accessibility and equality.

Alignment with Section 75 duties: Equality & Good Relations Team will ensure alignment with Section 75 duties and inclusion strategies.

Implementation Responsibility: ICT Department leads on technical rollout, security, and mobile device management. Departmental Managers ensure staff awareness, uptake, and operational use within their service areas.

Training: staff training, guidance, and ongoing support.

Day-to-Day Use: Frontline Staff use Microsoft Translator in interactions with customers, ensuring accessible and inclusive communication.

Monitoring and Review: ICT & Equality Teams will review the number of issues flagged relating to the app usage, collect feedback and report back to SMT.

SMT reviews effectiveness and equality impact as part of ongoing service improvement.

Other policies etc. which have a bearing on this function, service, policy, procedure, project, strategy, plan or guidance?

Strategies
Causeway Coast and Glens:

Equality Action Plan
Good Relations Strategy 2023-2026
Corporate Strategy 2021-2025
Community Planning Strategy 2017-2030
Digital Strategy

External:

Draft NI programme for Government Framework 2024-2027
New Decade, New Approach Deal 2020 affirms the need to respect the freedom of all persons in Northern Ireland to choose, affirm, maintain and develop their national and cultural identity including the use of Irish Language.
DfC - Building Inclusive Communities Strategy 2020-2025 - focused on collaborative efforts involving government and community bodies to support inclusion.
Section 75 of the Northern Ireland Act 1998 which promotes equality of opportunity for all which includes language.
Identity and Language (Northern Ireland) Act 2022 as this app will support users who wish to converse in Irish.
Racial Equality Strategy (2015–2025) provides a framework for eliminating racism, promoting equal access to public services, and fostering inclusion and belonging for minority ethnic communities.

Available Evidence

What evidence/information (both qualitative and quantitative have you gathered to inform this function, service, policy, procedure, project, strategy, plan or guidance? Specify details for relevant Section 75 categories.

It is proposed that all Section 75 categories will be considered via:

Quantitative evidence has been sourced via the NI Census in 2021 and the Northern Ireland Life and Times Survey 2024.
Council has not received any complaints regarding language barriers, however roll-out of this app is aimed at supporting communication.
Census 2021 data: 2% of residents in CC&G speak a language other than English as their main language; 750 households (1.3%) have no English speakers.
Minority ethnic communities are growing locally (Chinese, Indian, Filipino being the largest).
Residents with hearing impairments or learning disabilities may benefit from speech-to-text and simplified translation features.
Staff feedback has highlighted the need for practical tools to support front-line communication.

Section 75 Category Details of Evidence/Information:

The Census statistics in 2021 collated by NISRA statistics detailed the usual resident population of Causeway Coast & Glens Local Government District to be 141,746 accounting for 7.45% of the N.I. total. Statistical information with regards to the Districts makeup and individuals therein was also reviewed.

Religious Beliefs

The 2021 Census outlined:

Religion / religion brought up in

Roman Catholic CC&G: 40.12%
Roman Catholic NI: 45.70%

Protestant & Other Christian (including Christian related) CC&G: 51.17%
Protestant & Other Christian (including Christian related) NI: 43.48%

Other Religions CC&G: 0.78%
Other Religions NI: 1.50%

None/Not stated CC&G: 7.94%
None/Not stated NI: 9.32%

Staff breakdown by Religious Belief / Community Background (Figures as at 6 June 2024)

Roman Catholic: Male 140 (21%)
Roman Catholic: Female 127 (19%)

Protestant: Male 245 (36%)
Protestant: Female 132 (19%)

Non-Determined: Male 21 (3%)
Non-Determined: Female 17 (2%)

Total 682

In terms of religion or religion brought up in the 2021 Census indicates that our resident’s religious beliefs are comparable to those in Northern Ireland in that there are 2 predominant groupings ie Roman Catholic and Protestant. However, we also have an increasing number of individuals (7.94%) who do not practice a specific religion or who do not wish to be grouped into a specific religion. In addition, we have a small number of individuals who practice other religions.

No differential impact on this category as the app is available to all users regardless of belief.

Political Opinion

The Northern Ireland Life and Times Survey (2024) provides the following information on the political parties people in Northern Ireland feel closest to (this information is not available at local government level) :

DUP/Democratic Unionist Party 11%
Sinn Féin 20%
Ulster Unionist Party (UUP) 11%
Social Democratic and Labour Party (SDLP) 10%
Alliance Party 24%
Green Party 4%
Other Party 5%
None of these 9%
Don't know 8%

No differential impact on this category as the app is available to all users regardless of Political Opinion.

Racial Group

On Census Day 21 March 2021 the resident population was:

Census 2021 CC&G Borough Council Northern Ireland
White CC&G: 98.55%
White NI: 96.55%

Irish Traveller CC&G: 0.03%
Irish Traveller NI: 0.14%

Roma CC&G: 0.01%
Roma NI: 0.08%

Indian CC&G: 0.15%
Indian NI: 0.52%

Chinese CC&G: 0.22%
Chinese NI: 0.50%

Filipino CC&G: 0.10%
Filipino NI: 0.23%

Pakistani CC&G: 0.03%
Pakistani NI: 0.08%

Arab CC&G: 0.03%
Arab CNI: 0.10%

Other Asian CC&G: 0.10%
Other Asian NI: 0.28%

Black African CC&G: 0.12%
Black African NI: 0.42%

Black Other CC&G: 0.04%
Black Other NI: 0.16%

Mixed CC&G: 0.51%
Mixed NI: 0.76%

Other ethnicities CC&G: 0.11%
Other ethnicities NI: 0.19%

The 2021 Census detailed 98.55% of our population is white, with 1.45% from an ethnic background. The largest minority ethnic groups in Causeway Coast and Glens are the Chinese (0.22%), Indian (0.15%) and Filipino (0.10%). The proportion of ethnic groups from a non-white background has increased in Causeway Coast and Glens over the last 10 years by 0.95% slightly increasing the diversity in our population.

Table MS-A16: Census 2021 - Country of Birth (basic detail) figures for CC&G Borough Council:

Europe: United Kingdom: Northern Ireland 127,171
Europe: United Kingdom: England 5,991
Europe: United Kingdom: Scotland 1,556
Europe: United Kingdom: Wales 234
Europe: Republic of Ireland 1,931
Europe: Other EU countries 2,733
Europe: Other non-EU countries 149
Africa 384
Middle East and Asia 825
North America, Central America and Caribbean 499
South America 55
Antarctica, Oceania and Other 219

Number of people born outside UK/Ireland in CC&G Borough Council for the years 2011 and 2021 (Census 2021):

2011: 4,100
2021: 4,900

Of the total population in Causeway Coast and Glens 3.45% of our residents were born outside the UK/Ireland as demonstrated in the table above this is an increase over the last 10 years of 0.56%.

Main Language, Census 2021 CC&G Borough Council
English 98%
Other languages 2%

Although our population is becoming more diverse 97.8% speak English as their main language. The other main languages spoken are Polish, Irish and Portuguese closely followed by Arabic, Bulgarian, Chinese and Cantonese.

Main Language (Count), Census 2021 MS-B12a All usual residents aged 3 and over CC&G Borough Council
English 134,147 (97.80%)
Polish 1,524 (1.11%)
Lithuanian 49 (0.04%)
Irish 231 (0.17%)
Romanian 79 (0.06%)
Portuguese 39 (0.03%)
Arabic 63 (0.05%)
Bulgarian 66 (0.05%)
Chinese (not otherwise specified) 68 (0.05%)
Slovak 32 (0.02%)
Hungarian 18 (0.01%)
Spanish 50 (0.04%)
Latvian 36 (0.03%)
Russian 29 (0.02%)
Tetun 6 (0.00%)
Malayalam 24 (0.02%)
Tagalog/Filipino 46 (0.03%)
Cantonese 69 (0.05%)
Other languages 584 (0.43%)
All Residents 137,160

It is important to note that while other family members may be able to support translation, 1.30% or 750 households do not speak English as their main language and therefore would require translation services.

Census 2021 table MS-B11a - Household language (Count) figures for CC&G Borough Council

All people aged 16+ years have English as a main language: 56,063 (97.37%)

At least one but not all people aged 16+ years have English as a main language: 600 (1.04%)

No people aged 16+ years have English as a main language, but at least one person aged 3-15 years has English as a main language: 163 (0.28%)

No people have English as a main language: 750 (1.30%)

Total: 57,576

Census 2021 - Knowledge of Irish figures for CC&G Borough Council
No ability in Irish 90%
Some ability in Irish 10%

Staff breakdown by Racial Group / Ethnic Origin (Figures as at 6 June 2024)

Other: 2 (0.29%)
White / White European: 628 (92.08%)
Unknown: 52 (7.63%)
Total: 682

The use of Microsoft Translator will reduce barriers for people whose first language is not English. In turn this promotes equal access to services for minority ethnic communities, asylum seekers, and refugees.

Age

Age: (NISRA Census 2021 – Table MS-A02)

0-4 years CC&G: 7,973 (5.62%)
0-4 years NI: 113,820 (5.98%)

5-9 years CC&G: 8,878 (6.26%)
5-9 years NI: 124,475 (6.54%)

10-14 years CC&G: 9,113 (6.43%)
10-14 years NI: 126,918 (6.67%)

15-19 years CC&G: 8,326 (5.87%)
15-19 years NI: 113,203 (5.95%)

20-24 years CC&G: 7,873 (5.55%)
20-24 years NI: 111,386 (5.85%)

25-29 years CC&G: 7,713 (5.44%)
25-29 years NI: 116,409 (6.12%)

30-34 years CC&G: 8,460 (5.97%)
30-34 years NI: 126,050 (6.62%)

35-39 years CC&G: 8,528 (6.02%)
35-39 years NI: 127,313 (6.69%)

40-44 years CC&G: 8,513 (6.01%)
40-44 years NI: 122,163 (6.42%)

45-49 years CC&G: 9,322 (6.58%)
45-49 years NI: 121,670 (6.39%)

50-54 years CC&G: 10,412 (7.35%)
50-54 years NI: 130,967 (6.88%)

55-59 years CC&G: 10,150 (7.16%)
55-59 years NI: 129,276 (6.79%)

60-64 years CC&G: 9,171 (6.47%)
60-64 years NI: 113,049 (5.94%)

65-69 years CC&G: 7,769 (5.48%)
65-69 years NI: 93,464 (4.91%)

70-74 years CC&G: 6,990 (4.93%)
70-74 years NI: 83,467 (4.39%)

75-79 years CC&G: 5,659 (3.99%)
75-79 years NI: 66,377 (3.49%)

80-84 years CC&G: 3,718 (2.62%)
80-84 years NI: 43,776 (2.30%)

85-89 years CC&G: 2,126 (1.50%)
85-89 years NI: 25,879 (1.36%)

90+ years CC&G: 1,051 (0.74%)
90+ years NI: 13,512 (0.71%)

TOTAL Population CC&G: 141,745
TOTAL Population NI: 1,903,174

Statistics in the table above highlight an ageing population.

Census 2021, Age Comparison for CC&G Borough Council for the years 2011 and 2021

0-14
2011: 19%
2021: 18%

15-39
2011: 33%
2021: 29%

40-64
2011: 33%
2021: 34%

65+
2011: 15%
2021: 19%

It can be seen from the 2 tables above, that in the 44 and under groupings our borough statistics have decreased and are lower than the Northern Ireland average. Whereas the number of individuals aged 45 years and upwards has increased and our percentages in these groupings are higher than the Northern Ireland Average.

This is a trend which is forecast to continue as identified in NISRA’s 2020-based Interim Population Projections for Northern Ireland, which states that "by mid-2027, the number of people aged 65 and over is projected to overtake the number of children" .

Staff breakdown by Age (Figures as at 6 June 2024)

18-21: 2 (0.3%)
22-29: 21 (3.1%)
30-34: 39 (5.7%)
35-39: 67 (9.8%)
40-44: 84 (12.3%)
45-49: 83 (12.2%)
50-54: 139 (20.4%)
55-59: 112 (16.4%)
60-64: 94 (13.8%)
65-120: 41 (6.0%)
Total: 682

The inclusion of the Microsoft Translator app in all Mobile phones will enable staff to support both older people (who may need written translation of documents) and younger people (who may prefer live conversation translation).

Marital Status

Marital status by former legacy Council area (most recent figures available from Census 2021):

Single (never married or never registered a civil partnership)
CC&G Borough Council: 40,720 (35.67%)
Northern Ireland: 576,708 (38.07%)

Married
CC&G Borough Council: 54,576 (47.81%)
Northern Ireland: 690,509 (45.59%)

In a civil partnership
CC&G Borough Council: 155 (0.14%)
Northern Ireland: 2,742 (0.18%)

Separated (but still legally married or still legally in a civil partnership)
CC&G Borough Council: 3,795 (3.32%)
Northern Ireland: 57,272 (3.78%)

Divorced or formerly in a civil partnership which is now legally dissolved
CC&G Borough Council: 7,258 (6.36%)
Northern Ireland: 91,128 (6.02%)

Widowed or surviving partner from a civil partnership
CC&G Borough Council: 7,655 (6.71%)
Northern Ireland: 96,384 (6.36%)

All usual residents aged 16 and over
CC&G Borough Council: 114,159
Northern Ireland: 1,514,743

Causeway Coast and Glens follows a similar pattern to that of Northern Ireland in that the highest percentage of residents are married (47.81% compared with the NI average of 45.59%). The patterns are all higher than the NI average with the exception of Individuals in a civil partnership which at 0.14% is slightly lower than the NI average of 0.18%.

Same-sex marriage in Northern Ireland has been legal since 13 January 2020. (Northern Ireland (Executive Formation etc) Act 2019)

Staff breakdown by Marital Status (Figures as at 6 June 2024)

Unknown: 55 (8.06%)
Civil Partnership: 4 (0.59%)
Divorced: 17 (2.49%)
Married: 391 (57.33%)
Other: 25 (3.67%)
Separated: 14 (2.05%)
Single: 172 (25.22%)
Widowed: 4 (0.59%)
Total: 682

No differential impact on this category as the app will be available to all users regardless of Marital Status.

Sexual Orientation

The 2021 census for the first time included a question on sexual orientation. MS-C01.

Straight or heterosexual
CC&G Borough Council: 104,205 (91.28%)
Northern Ireland: 1,363,859 (90.04%)

Gay or lesbian
CC&G Borough Council: 906 (0.79%)
Northern Ireland: 17,713 (1.17%)

Bisexual
CC&G Borough Council: 596 (0.52%)
Northern Ireland: 11,306 (0.75%)

Other sexual orientation
CC&G Borough Council: 135 (0.12%)
Northern Ireland: 2,597 (0.17%)

Prefer not to say
CC&G Borough Council: 4,502 (3.94%)
Northern Ireland: 69,307 (4.58%)

Not stated
CC&G Borough Council: 3,816 (3.34%)
Northern Ireland: 49,961 (3.30%)

All usual residents aged 16 and over
CC&G Borough Council: 114,160
Northern Ireland: 1,514,743

Sexual orientation by broad age bands MS-C02: Census 2021

All usual residents aged 16 and over
CC&G Borough Council: 114,158
Northern Ireland: 1,514,745

Straight or heterosexual
CC&G Borough Council: 104,203 (91.28%)
Northern Ireland: 1,363,859 (90.04%)

Gay, lesbian, bisexual, other sexual orientation
CC&G Borough Council: 1,637 (1.43%)
Northern Ireland: 31,617 (2.09%)

Prefer not to say/ Not stated
CC&G Borough Council: 8,318 (7.29%)
Northern Ireland: 119,269 (7.87%)

Usual residents aged 16-24 years
CC&G Borough Council: 14,576
Northern Ireland: 201,369

Straight or heterosexual
CC&G Borough Council: 13,099 (89.87%)
Northern Ireland: 175,346 (87.08%)

Gay, lesbian, bisexual, other sexual orientation
CC&G Borough Council: 517 (3.55%)
Northern Ireland: 9,283 (4.61%)

Prefer not to say/ Not stated
CC&G Borough Council: 960 (6.59%)
Northern Ireland: 16,740 (8.31%)

Usual residents aged 25-39 years
CC&G Borough Council: 24,700
Northern Ireland: 369,770

Straight or heterosexual
CC&G Borough Council: 22,732 (92.03%)
Northern Ireland: 330,734 (89.44%)

Gay, lesbian, bisexual, other sexual orientation
CC&G Borough Council: 649 (2.63%)
Northern Ireland: 13,991 (3.78%)

Prefer not to say/ Not stated
CC&G Borough Council: 1,319 (5.34%)
Northern Ireland: 25,045 (6.77%)

Usual residents aged 40-64 years
CC&G Borough Council: 47,568
Northern Ireland: 617,126

Straight or heterosexual
CC&G Borough Council: 44,419 (93.38%)
Northern Ireland: 571,502 (92.61%)

Gay, lesbian, bisexual, other sexual orientation
CC&G Borough Council: 419 (0.88%)
Northern Ireland: 7,459 (1.21%)

Prefer not to say/ Not stated
CC&G Borough Council: 2,730 (5.74%)
Northern Ireland: 38,165 (6.18%)

Usual residents aged 65+ years
CC&G Borough Council: 27,314
Northern Ireland: 326,480

Straight or heterosexual
CC&G Borough Council: 23,953 (87.69%)
Northern Ireland: 286,277 (87.69%)

Gay, lesbian, bisexual, other sexual orientation
CC&G Borough Council: 52 (0.19%)
Northern Ireland: 884 (0.27%)

Prefer not to say/ Not stated
CC&G Borough Council: 3,309 (12.11%)
Northern Ireland: 39,319 (12.04%)

The council currently has no data specific to its workforce.

No differential impact on this category as the app will be available to all users regardless of Marital Status.

Men and Women Generally

Men and Women Generally (Census 2021 – Table MS-A07)

Male
CC&G Borough Council: 69,848 (49.28%)
Northern Ireland: 936,132 (49.19%)

Female
CC&G Borough Council: 71,898 (50.72%)
Northern Ireland: 967,043 (50.81%)

Staff breakdown by Gender (Figures as at 6 June 2024)

Male: 406 (59.53%)
Female: 276 (40.47%)
Total: 682

Both men and women equally benefit. May support greater participation by women if language barriers are reduced.

Dependants

In Causeway Coast and Glens 28% of households include dependent children, compared with the NI average of 29.21%.

MS-A24: Census, Number of dependent children - households

All households
CC&G Borough Council: 57,577
Northern Ireland: 768,809

No children in household
CC&G Borough Council: 31,968 (55.52%)
Northern Ireland: 423,956 (55.14%)

No dependent children in household/All children in household non-dependent
CC&G Borough Council: 9,490 (16.48%)
Northern Ireland: 120,314 (15.65%)

One dependent child aged 0-4
CC&G Borough Council: 1,816 (3.15%)
Northern Ireland: 27,233 (3.54%)

One dependent child aged 5-11
CC&G Borough Council: 1,470 (2.55%)
Northern Ireland: 21,123 (2.75%)

One dependent child aged 12-18
CC&G Borough Council: 2,919 (5.07%)
Northern Ireland: 39,203 (5.10%)

Two dependent children, youngest aged 0-4
CC&G Borough Council: 2,293 (3.98%)
Northern Ireland: 32,598 (4.24%)

Two dependent children, youngest aged 5-11
CC&G Borough Council: 2,635 (4.58%)
Northern Ireland: 36,534 (4.75%)

Two dependent children, youngest aged 12-18
CC&G Borough Council: 1,398 (2.43%)
Northern Ireland: 18,532 (2.41%)

Three or more dependent children, youngest aged 0-4
CC&G Borough Council: 1,773 (3.08%)
Northern Ireland: 24,120 (3.14%)

Three or more dependent children, youngest aged 5-11
CC&G Borough Council: 1,562 (2.71%)
Northern Ireland: 21,677 (2.82%)

Three or more dependent children, youngest aged 12-18
CC&G Borough Council: 253 (0.44%)
Northern Ireland: 3,519 (0.46%)

In Causeway Coast and Glens 9.61% of households comprise of a lone parent and a dependent child or children, compared with the NI average of 10.58%.

Household composition - usual residents MS-A25: Census 2021

All usual residents in households
CC&G Borough Council: 139,799
Northern Ireland: 1,876,838

One person household: Aged 66 and over
CC&G Borough Council: 7,426 (5.31%)
Northern Ireland: 91,673 (4.88%)

One person household: Other
CC&G Borough Council: 9,822 (7.03%)
Northern Ireland: 142,975 (7.62%)

Single family household: All aged 66 and over
CC&G Borough Council: 10,442 (7.47%)
Northern Ireland: 121,824 (6.49%)

Single family household: Married or civil partnership couple: No children
CC&G Borough Council: 12,076 (8.64%)
Northern Ireland: 142,437 (7.59%)

Single family household: Married or civil partnership couple: One
dependent child
CC&G Borough Council: 10,494 (7.51%)
Northern Ireland: 147,784 (7.87%)

Single family household: Married or civil partnership couple: Two or more dependent children
CC&G Borough Council: 29,298 (20.96%)
Northern Ireland: 399,722 (21.30%)

Single family household: Married or civil partnership couple: All children non-dependent
CC&G Borough Council: 17,704 (12.66%)
Northern Ireland: 215,685 (11.49%)

Single family household: Cohabiting couple family: No children
CC&G Borough Council: 3,724 (2.66%)
Northern Ireland: 60,486 (3.22%)

Single family household: Cohabiting couple family: One dependent child
CC&G Borough Council: 2,614 (1.87%)
Northern Ireland: 34,334 (1.83%)

Single family household: Cohabiting couple family: Two or
more dependent children
CC&G Borough Council: 4,378 (3.13%)
Northern Ireland: 50,630 (2.70%)

Single family household: Cohabiting couple family: All children non-dependent
CC&G Borough Council: 910 (0.65%)
Northern Ireland: 10,869 (0.58%)

Single family household: Lone parent family (female): One dependent child
CC&G Borough Council: 4,356 (3.12%)
Northern Ireland: 63,191 (3.37%)

Single family household: Lone parent family (female):Two or more dependent children
CC&G Borough Council: 8,309 (5.94%)
Northern Ireland: 123,438 (6.58%)

Single family household: Lone parent family (female): All children non-dependent
CC&G Borough Council: 5,668 (4.05%)
Northern Ireland: 78,411 (4.18%)

Single family household: Lone parent family (male): One dependent child
CC&G Borough Council: 461 (0.33%)
Northern Ireland: 6,520 (0.35%)

Single family household: Lone parent family (male): Two or more
dependent children
CC&G Borough Council: 304 (0.22%)
Northern Ireland: 5,186 (0.28%)

Single family household: Lone parent family (male): All children non-dependent
CC&G Borough Council: 1,667 (1.19%)
Northern Ireland: 22,558 (1.20%)

Single family household: Other family composition
CC&G Borough Council: 1,503 (1.08%)
Northern Ireland: 21,409 (1.14%)

Other household types: One dependent child
CC&G Borough Council: 750 (0.54%)
Northern Ireland: 10,734 (0.57%)

Other household types: Two or more dependent children
CC&G Borough Council: 901 (0.64%)
Northern Ireland: 15,829 (0.84%)

Other household types: All in full-time education
CC&G Borough Council: 663 (0.47%)
Northern Ireland: 7,191 (0.38%)

Other household types: All aged 66 and over
CC&G Borough Council: 144 (0.10%)
Northern Ireland: 1,712 (0.09%)

Other household types: Other family composition
CC&G Borough Council: 6,185 (4.42%)
Northern Ireland: 102,240 (5.45%)

At the time of the Census, 12.32% of people stated that they provided unpaid care to family, friends, neighbours or others; this is slightly lower than the NI average of 12.42%.

Provision of unpaid care by broad age bands MS-D17: Census 2021

Northern Ireland All usual residents aged 5 and over
CC&G Borough Council: 133,773
Northern Ireland: 1,789,348

Provides no unpaid care
CC&G Borough Council: 117,786 (88.05%)
Northern Ireland: 1,567,135 (87.58%)

Provides 1-19 hours unpaid care per week
CC&G Borough Council: 7,073 (5.29%)
Northern Ireland: 100,777 (5.63%)

Provides 20-34 hours unpaid care per week
CC&G Borough Council: 1,695 (1.27%)
Northern Ireland: 24,636 (1.38%)

Provides 35-49 hours unpaid care per week
CC&G Borough Council: 2,055 (1.54%)
Northern Ireland: 28,109 (1.57%)

Provides 50+ hours unpaid care per week
CC&G Borough Council: 5,164 (3.86%)
Northern Ireland: 68,691 (3.84%)

All usual residents aged 5-14 years
CC&G Borough Council: 17,991
Northern Ireland: 251,394

Provides no unpaid care
CC&G Borough Council: 17,793 (98.90%)
Northern Ireland: 248,806 (98.97%)

Provides 1-19 hours unpaid care per week
CC&G Borough Council: 153 (0.85%)
Northern Ireland: 1,932 (0.77%)

Provides 20-34 hours unpaid care per week
CC&G Borough Council: 17 (0.09%)
Northern Ireland: 228 (0.09%)

Provides 35-49 hours unpaid care per week
CC&G Borough Council: 5 (0.03%)
Northern Ireland: 112 (0.04%)

Provides 50+ hours unpaid care per week
CC&G Borough Council: 23 (0.13%)
Northern Ireland: 316 (0.13%)

All usual residents aged 15-39 years
CC&G Borough Council: 40,900
Northern Ireland: 594,357

Provides no unpaid care
CC&G Borough Council: 37,210 (90.98%)
Northern Ireland: 538,184 (90.55%)

Provides 1-19 hours unpaid care per week
CC&G Borough Council: 1,685 (4.12%)
Northern Ireland: 25,983 (4.37%)

Provides 20-34 hours unpaid care per week
CC&G Borough Council: 446 (1.09%)
Northern Ireland: 6,909 (1.16%)

Provides 35-49 hours unpaid care per week
CC&G Borough Council: 724 (1.77%)
Northern Ireland: 10,462 (1.76%)

Provides 50+ hours unpaid care per week
CC&G Borough Council: 835 (2.04%)
Northern Ireland: 12,819 (2.16%)

All usual residents aged 40-64 years
CC&G Borough Council: 47,568
Northern Ireland: 617,125

Provides no unpaid care
CC&G Borough Council: 38,488 (80.91%)
Northern Ireland: 492,536 (79.81%)

Provides 1-19 hours unpaid care per week
CC&G Borough Council: 4,376 (9.20%)
Northern Ireland: 61,618 (9.98%)

Provides 20-34 hours unpaid care per week
CC&G Borough Council: 976 (2.05%)
Northern Ireland: 13,797 (2.24%)

Provides 35-49 hours unpaid care per week
CC&G Borough Council: 1,103 (2.32%)
Northern Ireland: 14,541 (2.36%)

Provides 50+ hours unpaid care per week
CC&G Borough Council: 2,625 (5.52%)
Northern Ireland: 34,633 (5.61%)

All usual residents aged 65+ years
CC&G Borough Council: 27,314
Northern Ireland: 326,472

Provides no unpaid care
CC&G Borough Council: 24,295 (88.95%)
Northern Ireland: 287,609 (88.10%)

Provides 1-19 hours unpaid care per week
CC&G Borough Council: 859 (3.14%)
Northern Ireland: 11,244 (3.44%)

Provides 20-34 hours unpaid care per week
CC&G Borough Council: 256 (0.94%)
Northern Ireland: 3,702 (1.13%)

Provides 35-49 hours unpaid care per week
CC&G Borough Council: 223 (0.82%)
Northern Ireland: 2,994 (0.92%)

Provides 50+ hours unpaid care per week
CC&G Borough Council: 1,681 (6.15%)
Northern Ireland: 20,923 (6.41%)

Staff Family Status (Figures as at 6 June 2024)

Unknown: 260 (38.12%)
Adults(s): 10 (1.47%)
Child/Children: 215 (31.52%)
None: 197 (28.89%)
Total: 682

May help parents/carers communicate on behalf of dependants in different languages (e.g. to support participation in Leisure / Community services).

Disability

The Census 2021 showed that 35.95% of our residents has a long-Term health condition or illness which limits their daily activities or the work they can do, which is slightly higher than the NI average of 34.67%.

Number of long-term health conditions, MS-D04: Census 2021

All usual residents
CC&G Borough Council: 141,746
Northern Ireland: 1,903,176

Does not have a long-term health condition
CC&G Borough Council: 90,793 (64.05%)
Northern Ireland: 1,243,371 (65.33%)

1 long-term health condition
CC&G Borough Council: 26,690 (18.83%)
Northern Ireland: 344,687 (18.11%)

2 long-term health conditions
CC&G Borough Council: 12,121 (8.55%)
Northern Ireland: 151,512 (7.96%)

3 long-term health conditions
CC&G Borough Council: 6,220 (4.39%)
Northern Ireland: 81,075 (4.26%)

4 long-term health conditions
CC&G Borough Council: 3,440 (2.43%)
Northern Ireland: 46,166 (2.43%)

5 or more long-term health conditions
CC&G Borough Council: 2,482 (1.75%)
Northern Ireland: 36,365 (1.91%)

In our borough long-term pain or discomfort affects the most individuals, followed by mobility or dexterity that limits physical activities.

Causeway Coast and Glens Borough Council Long-term Condition
Deafness or partial hearing loss: 8,914 (6.29%)
Blindness or partial sight: 2,560 (1.81%)
Mobility or dexterity that requires the use of a wheelchair: 2,145 (1.51%)
Mobility or dexterity that limits physical activities: 15,951 (11.25%)
Intellectual or learning disability: 1,340 (0.95%)
Intellectual or learning difficulty: 4,334 (3.06%)
Autism or Asperger syndrome: 2,282 (1.61%)
An emotional, psychological or mental health condition: 11,787 (8.32%)
Frequent periods of confusion or memory loss: 2,681 (1.89%)
Long term pain or discomfort: 17,396 (12.27%)
Shortness of breath or difficulty breathing: 14,525 (10.25%)
Other condition: 13,214 (9.32%)
Source: NISRA, Census 2021, tables MS-D03, MS-D04 through to
MS-D16

Staff breakdown by Disability (Figures as at 6 June 2024)

No: 670 (98.24%)
Yes: 12 (1.76%)
Total: 682

May support people with hearing impairments (through speech-to-text), people with breathing difficulties who find talking tiring and people with certain learning difficulties to communicate with Council officers.

Screening Questions 1

1. What is the likely impact on equality of opportunity for those affected by this function, service, policy, procedure, project, strategy, plan or guidance?

Section 75 Category - Positive impact (it could benefit), Neutral or Negative impact (it could disadvantage).

Gender
Women, Men, Transgender men/women, Other: Potential Neutral impact on this section. Although the introduction of the app on Council mobiles will increase the methods of communication on offer to all genders, the actual impact may still be neutral.

Race
The categories used in the Race section are those used in the 2011 census. Consideration should be given to the needs of specific communities within the broad categories.

Asian, Black, Chinese, Mixed race, Other: Potential positive impact. There is an expected benefit for individuals whose first language is not English as the availability of the app should support communication.

Disability
Long term health impairment could include mental health problems, asthma, heart conditions, chronic fatigue etc.

Potential positive impact on this section. There is an expected benefit for individuals with hearing loss who may find the option of written text easier to follow during meetings etc.

Sexual orientation Heterosexual, lesbian, gay men, bisexual, others

Potential Neutral impact on this section. Although the introduction of the app on Council mobiles will increase the methods of communication on offer to all genders, the actual impact may still be neutral.

Age
Older People: Potential positive impact on this section.
Younger people and children: Potential Neutral impact on this section.

There is an expected benefit for older individuals with hearing loss who may find the option of written text easier to follow during meetings etc.

Political Opinion

Potential Neutral impact on this section. Although the introduction of the app on Council mobiles will increase the methods of communication on offer to people of all political opinions or none. However, the actual impact may still be neutral.

Religious Belief

Potential Neutral impact on this section. Although the introduction of the app on Council mobiles will increase the methods of communication on offer to people of all religious beliefs or none. However, the actual impact may still be neutral.

Martial Status

Potential Neutral impact on this section. Although the introduction of the app on Council mobiles will increase the methods of communication on offer to people of all types of marital status. However, the actual impact may still be neutral.

Dependants

Potential positive impact on this section. It is anticipated that the introduction of the app on Council mobiles will increase the methods of communication on offer to people with dependants which may positively improve communication for people within this grouping.

Screening Questions 2

2. Are there opportunities to better promote equality of opportunity for people within any of the Section 75 categories?

Gender (Women, Men, Transgender men/women, Other please specify).